Payment methods
We accept the following forms of payment: Visa, MasterCard, OVO, QRIS, and Bank Transfer. For added security, your billing address must match the address on file with your credit card company.
Currencies
All prices are in IDR, however, for your convenience the prices can be displayed in all currencies.
Customs duties / Taxes
Customers outside indonesia are responsible for all customs duties associated with their own country if applicable. For detailed information, we recommend contacting your local custom office.
Shipping process
After your order is processed and dispatched, you will receive an email with the tracking information. If you have not received an email, please make sure to check your spam folder as well or email us at info@romeodelauris.com. If the parcel delivery delays more than 10 days, please contact the relevant courier, or email us at info@romeodelauris.com.
Product mismatch
We urge our customers to check the products as soon as they receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately at info@romeodelauris.com.
Order cancellation
Unfortunately, after your purchase is finished, neither the payment can be reversed, nor the order can be cancelled.